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Frequently Asked Questions.
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| Q What is the Anytime minimum term of service ? |
| The Anytime services now has a 3 month minimum term. |
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| Q Is the signup process secure ? |
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Yes, our signup forms are on a secure server, which means all information is encrypted and safe to send over an Internet connection. |
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| Q Are Broadsurf Anytime and Anytime Plus unmetered access or will I be charged for Internet access on my phone bill. |
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Yes. Friaco services are completely unmetered. When you register your Anytime account will allow you to access the Internet via an 0808 number which will not appear on your BT phone bill. The number you are dialling is displayed on the launch window, if it is not an 0808 number then contact support for assistance in changing the number to your free call number.
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| Q What happens if I sign up to one of your Anytime packages but I change my mind before I actually start using the account? Can I cancel this account or am I bound to the minimum term of contract? |
Yes you can cancel the account within 7 days of signing up, this period of time is called a 'Cooling Off Period'. However, this only applies to certain specific circumstances.
First of all you can only qualify for this if you have never connected to or used the Account in question. You must also inform us by phone that you wish to cancel your unused subscription within 7 days of signing up the account.
Contact us on 08707477141 for all cooling off period enquiries.
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| Q What has happened to my free web space? |
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Anytime users will be alocated 10Mb free web space with premanent ftp access details. This will be allocated on one of our free web space servers. To activate your free webspace mail support@Broadsurf.uk.net or call 0870 743 7400.
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| Q Does the term 24 / 7 mean I can use the service 24 hours per day? |
| The term 24/7 means you will have access to the Internet via the free
call 0808 number 24 hours per day, 7 days per week. Basically at Anytime. It does not mean you can remain connected to the Internet all day every day. If you intend using the service 10 hours or more daily then we recommend you register a second account and share the time online between both which will maintain a better service for others. We do not wish to enforce this but will if abused. |
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| Q What is the maximum daily hours I can connect for? |
The maximum standard daily usage for Anytime is 4 hours with a maximum overflow of 5 hours. This means connecting for more than 4 hours every day will constitute over use for the Anytime service. As the contention ratio requires usage be shared between accounts - no one can remain connected outside of these hours. To do so, will deteriorate the service for others. If you require more hours than those specified below, please upgrade to a more suitable service or use a second account. These limits are for the benefit of the service for all and should not be abused.
Anytime
Maximum Standard Daily Usage = 4 hours
Maximum Overflow Usage (NOT DAILY) = 5 hours
Anytime Plus
Maximum Standard Daily Usage = 5 hours
Maximum Overflow Usage (NOT DAILY) = 7 hours
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| Q How many Email addresses can I have? |
| Each Anytime account has access to unlimited email addresses. New addresses can but signed up via your MyAccount section or the Broadsurf support staff. |
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| Q How can I pay for the Anytime packages? |
We accept the following payment methods :
All UK Visa
Master Card
Switch / Solo
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| Q What are the free call access numbers? |
Anytime: 0808 9996848
Anytime Plus: 0808 9996849
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| Q What are the Anytime Mail Servers? |
youremail@broadsurf.co.uk
Incoming Mail server (pop3) : mail.broadsurf.co.uk
Outgoing Mail server (smtp) : mail.broadsurf.co.uk
youremail@Broadsurf.uk.net
Incoming Mail server (pop3) : mail.Broadsurf.uk.net
Outgoing Mail server (smtp) : mail.Broadsurf.uk.net
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| Q How can I upgrade or downgrade my unmetered internet access account? |
| Log into the my account section. Click on account managment and upgrade/downgrade account |
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| Q How can I change my dial up number (the 0808 number that you connect to the internet on) |
| Log into the my account section. Click on account managment and "alternate dial up" |
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| Q Where can I get information on configuring my computer, for internet and email access? |
| From the anytime support section of from this link: Setup Choose |
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| Q How can I add extra email addresses onto my account? |
| Log into the my account section and create them from the Broadsurf Email link. |
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| Q How can I view my billing history with Broadsurf? |
| Please log into the my account section and click on view billing history. |
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| Q How can I view how many hours i've used so far this month and prevous months? |
| Log into the my account sectioon and click on view hours online. |
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| Q How can I update my billing details? |
| You can do so via a secure server from the my account section. Or you can call us on 0871 871 2661 and talk to us on the phone. |
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| Q What security measures are in place on my Broadsurf email addresses? |
| At present all Broadsurf email addresses are protected with anti-virus and anti-spam functions.
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| Q What problems might occur with the anti-spam facility on my Broadsurf email account? |
With all spam filters there is a small chance that some legitimate emails may get filtered out of your normal inbox. To check what emails are getting filtered (by mistake) go to the Broadsurf homepage and click on the webmail button. Or use the following link Click here and log in with your full email address and password.
From within the web tool there is a spam folder were all of the emails that were filtered by our anti-spam program as it thought it was spam. If you wish to download any of the emails from the spam folder to your inbox, please do the following:
Select the email(s) you wish to move - Do this by putting a tick into the box beside each email.
Then click on the move button at the top. Select the inbox folder and click on move.
Now if you open your email client and check your emails, it will download the emails you just moved.
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| Q How can I remove my Broadsurf email addresses from the anti-spam security measure? |
To remove your email address from the spam filter please follow the instructions below:
Log into your webmail section from http://www.Broadsurf.uk.net/webmail
Click on the options button, then on filters.
Click on the X beside the rule that's in here. Now all emails will go straight into your inbox.
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