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Frequently Asked Questions.
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| Q What is ADSL? |
ADSL is an acronym for Asymmetric Digital Subscriber Line and it is a technology that makes use of the copper phone line to your home or business to provide a high-speed data connection. A high-speed data line will provide you with Internet and network access at speeds up to 25 times faster than a 56Kbps modem over your standard phone line.
With ADSL technology, large and graphic-rich documents can be downloaded almost instantly. It is an ideal access technology for real-time interactive multimedia, video-on-demand and distance learning.
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| Q How does it work? |
A filter (plugs into your telephone wall socket/s) will be required for each telephone/fax in use on the same telephone service so as to filter out the low frequency signals for your telephone calls. This means your telephone service can be used any time, as normal for voice calls.
Your ADSL modem (that TPG can supply or recommend) plugs directly into a telephone wall socket (without a low frequency filter) and there is an internal high frequency filter in the modem that filters out the data only. There is then a cable from your modem to your computer/s. This means your data/Internet service is "always on" and there is no longer a need to "dial up" each time you require access to data/Internet services.
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| Q What is the benefit of ADSL? |
| ADSL provides both data and voice over the same pair of copper wires that your telephone service is on meaning you can run both data and make telephone calls at the same time. Better still is the fact that your data is "always on" meaning you no longer have to dial up to the Internet each time you want to use the service, it is available 24 x 7. |
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| Q Can I get ADSL to my home/business? |
| Go to British Telecom and enter your phone number to check and see if you can have ADSL in your area. Once the availability of ADSL to your premises has been confirmed it will still need to be qualified and is dependent on such things as the distance that you are located from the exchange and the quality of the copper cable in place. |
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| Q Is there a minimum contract period? |
| Yes. The minimum term is three months and requires 30 days cancellation notice. |
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| Q How do I get my ADSL activation date? |
| Once we have received your order, we will check if your local BT broadband enabled exchange has a circuit to our pop (point of presence) router. If not, we will order a vp (virtual path) from BT to link up your exchange. BT require 5 - 10 days to provide this service. Once we have a circuit to your exchange in place, BT will arrange an appropriate activation date. BT require a minimum of 10 days from the acceptance of the order to activate your telephone line for ADSL. |
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| Q How much does ADSL activation cost? |
| The cost for the ADSL activation is £50 (Sterling) plus vat. |
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| Q Do I need a modem for ADSL? |
| Yes, an ASDL modem is required for broadband. |
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| Q How much does a ASDL modem cost? |
| The price for the ASDL modem is £56 which includes vat & delivery. The package also contains two filters at no extra cost. |
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| Q How long does it take before I can experience the speed of broadband my home/business? |
| Broadband internet can be up in running within 10 days but could take anything up to 20 days depending on the circumstances. The breakdown of time is as follows: It takes 5 - 10 days for the ADSL activation as noted above and 5 - 10 days for British Telecom to activate the exchange in your local area. |
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| Q Do I need a Britsh Telecom phone line? |
| Yes, Broadsurf Broadbroad service is only available through a BT phone. At present we do not support other networks |
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| Q Do I need a second phone line? |
| No, Broadband uses the same British Telecom phone line as the one already installed. The internet can be accessed while the phone is already in use. |
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| Q What security measures are in place on my Broadsurf email addresses? |
| At present all Broadsurf email addresses are protected with anti-virus and anti-spam functions.
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| Q What problems might occur with the anti-spam facility on my Broadsurf email account? |
With all spam filters there is a small chance that some legitimate emails may get filtered out of your normal inbox. To check what emails are getting filtered (by mistake) go to the Broadsurf homepage and click on the webmail button. Or use the following link Click here and log in with your full email address and password.
From within the web tool there is a spam folder were all of the emails that were filtered by our anti-spam program as it thought it was spam. If you wish to download any of the emails from the spam folder to your inbox, please do the following:
Select the email(s) you wish to move - Do this by putting a tick into the box beside each email.
Then click on the move button at the top. Select the inbox folder and click on move.
Now if you open your email client and check your emails, it will download the emails you just moved.
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| Q How can I remove my Broadsurf email addresses from the anti-spam security measure? |
To remove your email address from the spam filter please follow the instructions below:
Log into your webmail section from http://www.Broadsurf.uk.net/webmail
Click on the options button, then on filters.
Click on the X beside the rule that's in here. Now all emails will go straight into your inbox.
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